The salesperson and a customer service representative are going to
be your primary contacts through the life of your job.
The salesperson is probably going to be your initial contact.
And his job is to gather general job information from you, what stock you want
to use, what your general expectations are of the job, the general nature of the job.
And he's going to take that back to the printing company,
get an estimate and provide you with an estimate of the
pricing for the job.
And as part of that, he's also
going to provide you with a provisional schedule, and
that'll give you an idea of when you need to have your files submitted to the
printer, and it'll tell you when those
little milestones are going to take place, when your
job is printed, when it's going to be finished,
if there's any fulfillment involved, and so forth.
Once the job is entered, the customer service representative, the CSR, is
going to be your most common contact throughout the life of the job.
The CSR serves as sort of an intermediary between
you and the production folks in the printing plant.
And the CSR is going to keep you apprised of the job progress, they'll let you when
it's going to press, and they're also going
to let you know if there are any problems.
Generally speaking, shortly after your job is entered, it's going to be examined
to make sure there are no problems, no missing pieces to the job.
If there are, the CSR is going to contact you so that you can fix that.
And the opposite is sort of true too.
If you change your mind about something, if you want
to change anything about the job, let the CSR know immediately.
Any change can have an impact on the schedule of the job.
So the sooner the customer service rep knows this, the sooner they can
smooth it out and make sure that your schedule isn't set too far back.