- [Dave] Welcome to "Modernizing the Service Desk."
I'm Dave Pultorak, and I love helping people
learn how to manage well in today's digital organizations.
Service desk transformations are complex.
Preparation and execution are essential.
This course gives you a high-level look
at how to prepare for and successfully execute
a service desk modernization project.
I'm excited to share all of this with you,
because there has been a sea change
in how service desks can and must operate
to support the agile cadences
of today's digital enterprises.
Whether you're a hands-on practitioner
or a curious executive,
you'll come away from this course
with the essential information you need
to approach modernization.
And I'm looking forward to you
getting some real value out of them straight away.
So, let's begin.