- While we're talking about feedback,
let's not forget our other key source of it,
our end users or customers whomever they may be.
I mean, we're doing all this for an audience, right?
Maybe it's the folks in the C Suites who are going to
be using new and improved ways of visualizing data.
Maybe it's a customer who is going to be using
an improved, smart, interface that gives them
better recommendations and suggestions for new product.
Whatever the case, they're going to be a valuable resource
to us as we continue to improve our deliverables.
I think this is another place
where an agile mindset is useful.
Agile requires direct interaction with the customer
to understand their requirements
and develop discreet deliverables for every sprint.
Even if you're not running a formal agile project,
you need that end user input to tell you
if you're succeeding.
They'll tell you what works and what doesn't
and probably give you some pretty valuable suggestions
if you give them the chance.
Now, you may already have feedback channels in place.
But other than, tell us how we're doing satisfaction surveys
you've got some things you might not have thought about yet
that can be real treasure chests.
For instance, in the case of a consumer audience,
do they have any formal or informal forums on social media?
If yes, are you monitoring it?
Here's a place where people are talking about you.
If you're not listening, you're missing the boat.
Internally in your company,
do you have an enterprise social platform
like Yammer or Slack?
What kinds of conversations are happening?
Are you participating in them?
If not, why not?
Even feedback from support desks is important information.
What are the help calls they're getting the most frequently?
My bet is that those are the things that people
are having the hardest time with, yeah.
If those are things that you're already working on,
this will help you tease out more requirements.
If they're not, then maybe you ought to think about
adding them to the roster and re-prioritizing work
to get to them sooner.