- [Instructor] If you want to find ideas for knowledge graph
use cases in your organization,
I recommend your workshop method that I have developed.
As a first step, bring together the business and IT experts
from the relevant departments.
Consider how knowledge about your customers
can be mapped in a knowledge model.
This could be information about past purchases
or customer preferences.
You should also consider the possibility
of connecting this data with external sources.
The second step is to analyze the possibilities
of mapping your products and services in a knowledge base.
This could be data on the configuration options of products
or country-specific requirements for products.
In a third step,
your internal knowledge management is analyzed.
What possibilities do knowledge graph
offer to support workers in their daily work?
Typical topics are the improvement of document management,
lessons learned from projects,
all the classification of employee skills
in order to plan optimal staffing and training.
In the fourth step, think and brainstorm
how a knowledge base can support compliance regulation,
such as data protection.
For example to define the retention period of data,
various laws and industry norms must be analyzed.
A knowledge graph can help to manage these relationships
and to ensure that your organization is compliant.