- [Instructor] Earlier in the course,
we talked about marketing and engaging with your users
via social media messenger apps
like Facebook Messenger or Instagram Messenger.
If you're getting a lot of messenger traffic,
it may be a good idea to implement a third party chat bot.
And one of the best ones to start with is MobileMonkey.
So you can see,
we can implement MobileMonkey for Facebook, Instagram.
You can even implement it for your website.
So if you take a look at their homepage here,
they have this little chat bubble in the bottom right.
And if we click on that,
we see what the MobileMonkey chat looks like.
So they ask us a question and then based on our answer,
it will keep chatting with us.
So let's take a look at how we can implement
a simple chat bot using MobileMonkey for Facebook.
So here I am in my MobileMonkey dashboard.
To get started,
we want to go up here to the chat bot dropdown.
When I click on it,
you'll notice that we have a few different sections.
The ones that we're going to be looking at,
are chat starters and dialogues.
So let's go to chat starters first.
So from here within the chat starter section,
we have this default dialogue
called the Welcomer dialogue, and let's click on that.
So the Welcomer dialogue will be sent to the user
when they click on the send message button
on our Facebook page.
So we can scroll down here and to get started,
we want to add a widget and within this widget,
we're going to ask them a question.
So I'm going to choose quick question.
So we can go ahead and a lot of people
who messaged me on Facebook have questions.
So I'm going to kind of assume
that they're going to ask a question
and I'm going to see if they've already looked
at the FAQ page.
So I can go ahead and save that question.
I'll just close this for now
and now I can add the different answers.
So I'm expecting either a yes or a no answer.
So I'm going to type in yes for one answer.
If they answer yes,
do I want to take them to a new dialogue?
Well, the answer is yes
but we haven't set up that dialogue yet.
So for now, I'm just going to click on the new dialogue
and we'll go ahead and we'll call this visited FAQ
because if they answer yes,
it means they've already seen our FAQ.
So we'll just create that
and I'll show you how to customize that dialogue
in a second.
But we also want to add a second answer
to this question because they might answer no.
So if they answer no,
do we want to take them to a new dialogue?
Yes, we do.
And we'll create a new one and we'll say FAQ not visited
and we'll go ahead and create that.
So now we have this widget
that when people start a chat with us on Facebook,
it says, "Hi, thanks for reaching out.
Have you taken a look at our FAQ page?"
And we're expecting a yes or no answer.
So now we need to customize what happens
based on their answer.
So to do that,
I'm going to go back up here to the chat bot dropdown
and I'm just going to open up dialogues in a new tab.
So when we go to the dialogues page,
you'll notice that over here on the left,
we have the two dialogues that we just created,
visited FAQ and FAQ not visited.
So we can click on visited FAQ.
And this is going to be what's displayed to them
if they answered yes to our question,
that they've already seen our FAQ.
So we can add a widget and we could just enter a text
and say something like, "Someone will respond shortly."
We could also lead them someplace else too.
We could ask them another question.
We could say, "Have you been to our YouTube channel?
Have you subscribed to our newsletter?"
So you can do some lead generation with this
if you'd like as well,
but we'll just save that one as is for now.
And now we're going to click on the FAQ
not visited dialogue, and we're going to add a widget.
And then this time, we'll add another text widget
and this time we'll try and direct them to our FAQ.
So we can then add a link to our FAQ and we can click save.
So now if we go back and we take a look
at our chat starter here,
initially we say, "Hi, thanks for reaching out.
Have you taken a look at our FAQ page?"
If they answer yes, it goes to the visited FAQ
and we send them that message that says,
"Okay, someone will be with you shortly."
And if we were to answer no,
then it will show them that message
where we linked to our FAQ page.
So this is just one example of how you can use the chat bot
but there are really a lot of options here in MobileMonkey.
You can even do different campaigns.
You can do lead generation campaigns.
Like I said, you can set it up for your website.
So if you're using Facebook messenger
or Instagram messenger heavily,
you're getting a lot of inquiries,
it may be worth going ahead and subscribing
to the MobileMonkey platform to set up some chat bots
so you can save a little bit of time and maybe answer
some of your users questions more quickly, too.
For instance, with this FAQ example,
some of our users questions may be answered
by going to our FAQ page.
So we actually will have a faster response time
with those users
and hopefully increase their experience with our brand.
So again, great option for those of you who are marketing
with Messenger or who are just getting a lot of inquiries
with Facebook or Instagram Messenger.