- [Instructor] In the rush to get this order out,
I made a mistake.
Sara needs 15 tablets, not 20.
I probably read the notes and saw 20 and put in 20,
forgetting about the five I had already sent her.
Shipping catches that mistake
after they create the delivery document
and the sales order is closed.
If caught before the sales order's closed,
you can just change the quantity of the sales order.
When the sales order is closed
and the delivery document is open,
you can't change the quantity in the delivery document.
For a backorder, that would be correct,
leaving five uncommitted.
But for a mistake, I have to put back
the five committed tablets to inventory.
Instead, you do returns to stock with returns.
Now, I haven't actually added this document
yet for the delivery document,
so I'm going to go ahead and add it and say Yes.
All right, the delivery document is here.
I'm going to pull up that delivery document.
And if I look on the bottom here,
you'll see it says Copy to.
And I have the three possibilities.
I have an AR Invoice, so I can make an invoice,
or I can do a Return, or Return Request.
Notice that AR Credit Mem wasn't here
because you only do those to invoices.
And in this case, we're going to just do the return
so that it goes back in inventory.
And it looks very much like what we've already done.
We can mess with this again and put in the little extra bits
and stuff, but I just want to go ahead
and return five tablets.
So I'm going to go over here to Quantity,
and I'm returning five, okay?
And let's make sure we can see this going on,
so I'm going to go over here to Item No.,
and I'm going to go the Inventory Data
in the Item Master Data and see where we have things
so we can take a look at it after we are done.
So now we go back into my Return,
and I have this all set up, and it's pretty straightforward.
I'm just going to return that.
I can return it to whatever warehouse I want.
This one, you may put warehouse in here again.
This is just a straight return.
So it's probably going to go back to the original warehouse.
I can leave it as a default warehouse.
This isn't as much of an issue here
as getting something from somebody else.
I'm going to go ahead and add it.
It says you can't change this.
That's fine. Go ahead.
All right, Operation completed successfully.
Now let's go back to the Item Master Data
and see what that did.
So this hasn't changed yet 'cause we haven't refreshed it.
So here's our numbers right now,
and we refresh it, and you see the numbers change, okay?
We have more that have popped up.
Okay, we can close that up, as well.
Returns happen between delivery documents and invoicing.
The case of a mistaken order is probably a common one.
Returns is a return to stock.
If your company invoices after receipt of goods,
you use this for customer returns.
If you are a company who will invoice
as soon as the item is shipped,
you'll be using an AR credit memo instead.