- [Instructor] Now apparently we have
some lightning fast couriers
because the tablets arrive at our shipping dock right now.
For these tablets, we can now give Huli Pizza
a credit to their account,
then make another sales order for the correct tablets.
So there's going to be two ways of handling this return.
If you have invoiced the customer,
you must use an A/R Credit Memo.
If you go back to our Return Request
and try to Copy To,
there's only one option because the invoice is generated,
which is A/R Credit Memo,
and I'm going to go ahead and click that.
And up comes the A/R Credit Memo.
We get a document similar to many we've seen before,
and I'll expand it so we can see the whole thing.
The system is missing those same fields
that we had before of Warehouse Return Reason,
Return Action, so I'm going to go ahead and add them
since I don't think they're here.
Nope.
So I'll come down here to Warehouse.
I'm not worried about my Bing location,
so I'll close that one up.
And I'll slide all the way down here,
and then again, we're not going to worry
about Cost of Goods Sold for this,
so I'm just going to close those up
and come all the way down here
to Return Reason
and Return Action, okay?
So I can see these on my Credit Memo.
So I'm going to hit an okay.
Hit okay again.
And now they're over here,
and we can see that the, we can actually see
our reasons as we had already decided
and if we look
at the bottom, SAP has figured out how much
to credit the customer,
given taxes and discounts.
So we show a zero open balance for this Credit Memo.
But before I click add, I'm going to pull up
the business partner, and I'm going to look
at their account balance, okay?
So here it is:
$5,535.53.
Now I'm going to go back to the Credit Memo.
Just go by window here to A/R Credit Memo.
Since the tablets had serial numbers,
I'll have to indicate which serial numbers were returned
and in this case, it'll be all of them.
So I'm just going to go down here.
We're going to go ahead and add.
It's going to give me my cannot change,
and so I say, "Yes."
And we get the error that we've seen before
with the serial number selection,
and I'm just going to take all of these,
so I'll click on the first one
and then I'll shift click on the last one,
since they're all coming back,
and then I'll hit the arrow here to Copy To,
and we'll pop all of those over here,
and update and okay.
And now we should be able to add.
Now I'm going to go back to that business partner
that I opened earlier.
Okay, and there's the account balance that it was.
So this hasn't been changed yet.
If I hit the refresh button,
watch the account balance.
It's now dropped.
So it's actually done the credit.
We can have actually seen that the credit has happened.
Now I can close everything but the business partner,
so I'm going to go to window,
and there's Close All But This,
and that closes everything up,
and I'm going to go all the way in the bottom
to the You Can Also,
I'll start a new sales order.
There's sales order.
And I can go ahead and put in my tablets,
which is Z again.
These will be white, and I make a mistake
and think that I actually put in all 20,
'cause I read my notes wrong.
And I'll add to the remarks,
look at RMA1,
so I'll tell it to see RMA1 for details
and I've got everything looking good.
And I just want to send this FedEx overnight
so let me go over here to logistics.
So that's all good.
I'll go ahead and add it.
And you'll notice because we are changing things,
the delivery date needs to be set properly
and so we'll go here in the delivery date.
And we'll set it for tomorrow.
And add it.
And we'll say yes to the delivery date.
Okay, we completed that successfully.
Now I can go back to that record
for those 20 tablets.
I'm going to Copy To
and I'll put that in delivery document,
and we're set.
It looks like we solved our problem
and the order's ready to go out,
except we've got a little bit of a problem.