- [Instructor] Since business process flow sessions
are related to individual case records,
I'm going to open one of the cases that I created earlier.
You'll notice that the business process flow
is sitting on top of the form.
I can see that this business process flow
has three different stages,
the identify by stage, the research stage,
and the resolve stage.
If I click on a stage, I can see the related steps.
I can also see the identify stage has been active
for less than a minute.
If I want to pin the business process flow to the screen,
I can do that by clicking on this icon.
That will keep the business process flow steps locked
on my screen.
You can see that some of the steps in this stage
have a red asterisks.
This means that they are required fields.
I cannot move to the next stage
in the business process flow unless data in those steps
has been populated.
When you are trying to move to a next stage
without data in any of the required fields
having been populated,
you'll see the error message on the screen.
Now that the service level, which is a required field,
has data in it, I can move to the next stage.
System administrators can tailor business process flows
to a company's needs.
Business process flows are not limited to just cases,
they can also be created for other tables in Dynamics 365.