- [Instructor] Dynamics 365 is a set
of business applications
for enterprise customer relationship management,
resource planning, and human resources created by Microsoft.
There are a lot of different business applications
that fall under the Dynamics 365 umbrella.
Under the CRM or customer engagement side of things,
we have Dynamics 365 Sales,
Dynamics 365 Marketing,
Dynamics 365 Customer Service,
Dynamics 365 Field Service,
and Dynamics 365 Project Operations
Under the enterprise resource planning side of the fence,
we have Dynamics 365 Business Central,
Dynamics 365 Finance and Operations,
Dynamics 365 Supply Chain Management,
Dynamics 365 Commerce, and Dynamics 365 Project Operations.
And lastly, on the human resources side,
we have Dynamics 365 Human Resources.
In this course,
I will be focusing on Dynamics 365 Customer Service.
This application is so much more than just a CRM system.
Dynamics 365 Customer Service allows businesses
to build stronger customer relationships
while providing their support staff
with tools to resolve customer complaints
and enable consistent experiences.