- [Instructor] Dynamics 365 Customer Service
can be configured and customized
to meet an organization's needs.
Configuration gives you the ability
to use the out-of-the-box configuration tools
to make changes to the system
without having to use any code.
Here are just a few configuration examples.
Site map configurations,
creating or editing system forms,
removing or adding columns to a form,
creating new views or modifying existing ones,
creating new charts or modifying existing ones,
creating or modifying dashboards.
The environment you will be accessing
might look a little different
than the one I'll be using during this course.