- Okay, so at this point you've got a good idea
of what digital learning consists of.
What I'd like to do now
is to show you how you can add digital elements
to traditional learning formats.
I'll describe a situation,
ask you a series of questions
of how you'd get started digitizing it,
then I'll explain what I'd do.
I'll start with an instructor led training.
I'll use a traditional onboarding experience
as my example.
The onboarding is for project managers
who work for a publicly traded construction company
who build semi custom homes.
These project managers are the main point of contact
for the customer
and shepherd them through all phases
of the construction process.
From when the customer signs the contract
to the day they move in.
A little background on the training environment
which may inform your ideas
on how certain elements could be digitized.
The company has four trainers
who lead ILTs and webinars.
And one instructional designer
who's in charge of creating digital learning solutions.
It has a well organized SharePoint site
and a top shelf LMS.
Now there hasn't been a mandate
that the course be taught in any particular format.
Most of the time the course is taught in the classroom
but sometimes it's taught via webinar,
if there are just a few participants.
Now a little bit on how the course is constructed.
It's three days long.
On the first day the new hires
do an icebreaker activity.
Then they learn about the company
history, values, and culture.
They go through the construction process
from start to finish.
In the afternoon they learn the specifics
of the project manager role.
How it interacts and impacts other parts of the business.
At the end of day one
as is the case every day,
there's a "let's review what we learned today" activity,
and a scored quiz, you know,
to keep people honest.
On day two the focus is interacting with the customer.
The new hires learn the ins and outs
of the customer relationship software,
and the most important software tasks.
They learn the critical customer touchpoints
and are given best practices
and specific talk tracks
to use in those situations.
Most of the afternoon is spent doing role plays.
The last day is about giving the new hire
a real feel for what the job is like.
So there's a lengthy activity
that mimics the new project managers
handling a project from start to finish.
Existing project managers are brought in off the floor
to speak to the class about what the role is really like
and how to succeed.
The training ends with a lengthy Q&A session.
So there's the description of the traditional ILT.
And as you can tell, there's a lot of opportunity here
to transform it into digital learning.