- So where is digital operations happening?
In almost every discussion I lead,
people want specific examples.
They want to know exactly where others have done it
so they can simply copy the approach.
I get a bit of a kick out of this
because these are often the same folks
who spent a decade telling me
how special and different their organization is.
What I find to be a more useful approach
is a set of lenses through which
you will examine your existing business
because to be somewhat simplistic about it,
digital operations can be everywhere in your business
from the top to the bottom.
In the next two videos, I approach it
from a common framework of examining areas
traditionally known as the front and the back office.
I do so not to give you that catalog or cheat sheet,
but instead to give you confidence that digital ops programs
are actually happening and actually adding value.
But remember, this is not a prescribed roadmap.
Every enterprise is unique.