- [Instructor] Now that we've covered adapting devops
to ITIL-driven shops including devops values, principles,
methods, practices, and tools,
let's have a look at it from the opposite angle,
adapting ITIL-driven shops to devops.
In other words, how do we adapt ITIL services,
service management, the service lifecycle, terminology,
key principles and models, processes and functions,
roles and technology and architecture
to devops values, principles, methods, practices, and tools?
From an ITIL perspective,
services are how you present yourself
and the primary means of delivering value to your customer
who pays the bills for your services
and your users who use your services.
Service management is the discipline of doing that well,
managing and organizing around services
by using service management processes and knowledge
and by having people with the right experience,
skills and relationships.
Reviews are a key activity in ITIL-driven shops.
Service reviews, change reviews,
especially after failed changes and releases
and reviews after problems, major incidents and disasters.
One thing you can do to adapt
your ITIL-driven service management practices for devops
is to incorporate a culture of blamelessness
and the blameless post-mortem technique.
Be sure to make sure rewards
are aligned with desired behaviors
and pay attention to the details of reviewing
and adjusting agendas for all IT service management reviews
to align to the ethos of blamelessness.