- [David] Well, that's it.
Here's what to do next.
First, have a look at Happy Signal's
Global IT Experience Benchmark report
to get a feel for their view into data
on what makes users happy and unhappy
based on data across many customers and users.
Then, read Nexthink's Experience Report
to get a feel for their view
into the state of the user experience across organizations.
Then, view Aternity's Better Service Through XLAs
and How to Continuously Improve the Digital Experience
white papers.
These are good reading
to understand the current state of capabilities
of user experience management software,
and how to use them to set expectations,
manage perceptions, and drive improvements.
Then read CallMiner's Customer Experience Trends,
Challenges, and Innovations report.
It's fascinating to see such a useful application of AI.
Next, read Qualtrics' employee experience trend report,
to get a feel for the current state of EX,
or the employee experience.
And read Automation Anywhere's State of RPA
or Robotic Process Automation report
to get a feel for what's currently possible,
and what's next.
I like to write about all these topics
on LinkedIn.com and pultorak.com,
so you can check out my latest content there.
I wish you the best of luck in your learning journey.