- Building a customer centric culture
is a never-ending journey.
It takes hard work, dedication, and a strong commitment.
You can achieve some quick wins by implementing the ideas
I shared in this course,
but you need to stick with it over time.
The most customer centric companies never lose focus.
They make service culture a priority day after day,
month after month and year after year.
One thing you can do is to make sure you've implemented
all the concepts in this course.
If not, go back to the relevant videos
and make sure you complete those steps.
I've also compiled a list of additional resources
that are included in the exercise files.
It includes books, blogs, courses, and other resources
to help you continue learning about service cultures.
One resource in particular
is my Inside Customer Service Blog.
I regularly share analysis, tips, and trends that can help
you get your employees obsessed with customer service.
You can subscribe via email at toistersolutions.com/blog.
Finally, now is a good time to create an action plan,
to implement what you've learned in this course.
I recommend you download
the action plan worksheet to help you.
Think about your most important takeaways from this course
and use the worksheet to chart a plan for getting it done.
If you are ready to make the commitment,
you can use the techniques you've just learned
to build a customer centric culture.