- The Internet of Things is changing business processes
through the automated collection of business intelligence.
Now IoT products can interface
directly with business systems,
circumventing the need to manually input and extract data.
Interfacing products directly with the CRM system
or Customer Relationship Management System
enables the enterprise to track customer requirements
and needs.
If, for example, a tire manufacturer senses tire tread,
they can notify the fleet manager
when a tire is becoming unsafe
and offer them a deal to replace it.
Interfacing products directly with a PLM system
or Product Lifecycle Management system
can track product use
and use this information to prioritize future features.
If, for example, a lot of customers
use their Smartwatch in the water,
the manufacturer may prioritize the development
of a water sports version.
Interfacing products directly
with the Supply Chain Management system,
they can follow their progress
through the entire supply chain.
For example, since Tesla cars can be ordered online,
the company can track each car
from the time of order through manufacturing to delivery.
Interfacing products directly with an ERP system
or Enterprise Resource Planning System
enables enterprises to track workforce efficiency.
For example, a smart factory can track
how long each worker uses each machine.
Through analytics, the enterprise can determine
its most efficient staffing.
This direct interfacing with business systems
through their APIs is, in itself,
a boost in operational efficiency.
But it also provides IoT products
with rich sources of internal business data
unavailable to traditional products.