- HR is all about people,
and you need to have the right people on the bus
in order to steer your way through digital transformation.
So what does it mean to have the right people?
It's actually not just people in HR.
The reality is is that HR is becoming
this multifaceted function now.
It's no longer just about managing transactions
and knowing the latest HR law.
It's also about marketing.
It's about product development,
about experience creation for your employees.
It's thinking about leadership aspects
of communications and using IT tools.
So this is a new set of skills
that need to be embodied in the skill set of HR.
So one of the ways to get the right people on the bus
is to go around the organization and pull,
steal as you might say, from different departments
who knows how to create great experiences for customers.
Now, lets go create great experiences for employees.
Those people probably live
in customer experience or marketing.
Who are the people in IT who understand
how collaboration tools really change
the way people work?
Bring them into HR and put the HR hat on them
so they now develop new ways for people to collaborate,
that understand how power dynamics are being changed.
And when it comes to thinking about change agents,
the roles that people have to take on,
this is also very important.
Because if somebody was a disrupter
in another part of the organization,
you might want to bring them in,
'cause they are powerful change agents
that know how to push people along the way to a change,
but not so much that they fall off the cliff.
So these are key skills that you want to bring in.
And I think in many ways you can maybe develop it
inside of the HR department,
but think about how much faster you can get to your goal
of digital transformation inside of HR
if you could just tap into the existing expertise
from all around the other organization.
Remember, the rest of the organization
has been going through digital transformation as well.
In some cases, they've been going through it
for a whole decade.
Be sure to tap into that knowledge and expertise
and bring that learning into HR.