- So we've been talking about the way
that digital is going to change the HR role
inside the organization.
Now we're going to think about how the employee expectations
are changing in this new space.
So we know that employees have a lot of choices.
They can work in many different places
and that the time that they spend
at one organization is decreasing.
They're going to go from job to job.
So how do we keep them engaged,
what are their expectations around what work will be like?
Because we know we have an incentive
and they have an incentive to stay as long as possible
as long as work is rewarding to them.
So what is it that employees really want
out of their employers?
Well we know that there are some hard factors
like compensation and benefits.
Those things have always been there.
But just as important and if not even more important now
are these soft factors, things like recognition,
flexibility, being able to work at the latest technologies,
being able to develop themselves,
both professionally and personally.
These softer benefits in many ways
are really supported by the way that we work differently now
because of digital.
The takeaway from this is that employees
are now depending on the HR department,
you as HR professionals should be able
to deliver these new benefits to them in a digital way,
especially for our millennials and younger workers
who are coming into the workforce now.
Their expectations is that they be able
to accomplish all of these things
that they have traditionally done
by walking up to an office simply on their mobile phones.
So as a department in HR we have to start thinking
about how we're going to meet these employee expectations
through the digital channels that they love.