- Now, let's compare the process map
that you made for the exercise in the prior video
with the one that I made.
We wanted to see the process that someone would follow
when requesting a new computer.
As you can see,
I've used a swim lane to show the handoffs
between the actors in this process;
the user, the IT department,
the accounting department, and the vendor.
Notice that I used rectangles
for the tasks that needed to be completed,
and a diamond for the point
where someone needs to make a decision.
And, to go a bit deeper,
notice that there are several steps in this process
that could be good targets for automation.
For example,
the decision about whether to approve the request
could be performed by artificial intelligence,
looking at factors
such as the age of the user's current computer,
and the technology budget for the department.
Your process map will certainly be different than this,
and I'm sure that you can think of other ways
to automate each task.
No matter what supply chain process you're looking at,
a swim lane like this one
can help you identify the tasks
where digital transformation will create the most impact.