- Now it's time to get real.
You have lots of potential ideas,
some of which are more viable than others.
Get together in small groups to combine these ideas
into workable solutions that take the best
from several different concepts.
I suggest you do this by creating a storyboard
or at least words in storyboard format,
showing step-by-step
how this solution would be used by your personas.
Does this story sound feasible?
Does magic have to happen?
Can you build that magic?
If not, it's not a good scenario.
If you want to really test out your solutions,
try writing scenarios for unhappy paths
to see how your personas would recover
from bad things happening, as well as just for happy paths.
Don't go into technical details in your storyboard.
At this point, it doesn't matter whether
the interface is check boxes or radio buttons,
it doesn't matter if it's a client service solution
or entirely hosted on a device.
All we care about is how each of the personas we created
would interact with the solution
in order to meet their goals.
How our team used sticky notes to lay out the storyboards,
they found that as they went through
the storyboarding process, they often wanted
to add more details earlier in the story.
The sticky notes made this process easier
because they could just peel off
and restate each step to keep them in order.
If you want to, it's fine to turn these textual storyboards
into graphical ones.
Often that helps other people like management
and stakeholders to visualize what you're up to.
For our direct needs on the team though,
what's important is to have
the interaction flow scripted out.
We'll use that in the next step
where we actually build the interface.