- As we reach the end of our journey,
let me make a few final suggestions.
First, when deciding how to apply
the contents of the course,
I'd start with some bold thinking
around what you really want to accomplish.
How can customer service bring out
the best in your organization?
Then take inventory of gaps
in any of the key areas we covered.
For example, do you have a customer access strategy?
Do you have metrics that represent
all seven aspects of service delivery?
A culture that's focused on customers?
A positive approach to budgeting?
And are you celebrating successes along the way?
As you think through need and improvements,
you'll probably want to pull in others
who should be involved in identifying action items
and putting initiatives in motion.
This will take a collaborative approach with others
on your team and it might be helpful to revisit
some of the topics we covered with them.
I encourage you to go back
and review videos that are the most relevant.
I'd also encourage you to do some self-reflection.
Of the five levels of leadership,
where would you put yourself?
What would it take for you to reach level five?
What kind of legacy do you want to leave behind?
Finally, we've included a guide to additional resources.
It contains articles, websites,
and other resources that can help you
further explore many of the topics that we've covered.
I've also included my blog and contact information,
I enjoy connecting with you on LinkedIn or Twitter.
This is an exciting and important time
to be involved in customer service leadership,
I wish you the very best.
Thank you again for joining me on this course.