- [Instructor] Does your organization have a digital space
where it posts updates, guidelines,
and other helpful information?
This might be on a social site,
such as Yammer, Slack, or Microsoft Teams,
or it might be an internal website.
If you do have such a space,
you might consider using it for social learning.
Social learning, often referred to
as informal or collaborative learning,
happens when people come into a digital space
and learn from each other.
If you think digital social learning has a place
in your blend, here are a few things to keep in mind.
The digital space you create for learning,
whether on your company's social site, internal website,
or wherever, must be easy to access.
If it takes a whole bunch of clicks
and a sign-in to get there, people may not bother.
This is especially important if you're planning
on using it for performance support
where you're trying to reach people in the flow of work.
If you create a digital space,
write some guidelines as to how people should contribute.
To give you a more structured example,
let's say you run a virtual training
for insurance adjusters.
Between sessions, you want students
to give each other feedback on their class project.
So you create a discussion forum
on your company's social site with instructions
that students should give two pieces
of constructive criticism
on at least four students' projects.
Remember, though, you can't really force social learning.
But you can encourage it.
One way to do that is find a few smart,
likable people to use and champion the space.
You might even ask an executive to contribute.
You know, for a little star power.
Social learning can be an effective way
to offer performance support
as well as encourage collaboration
and the sharing of best practices.
It won't work at every company,
but where it does work, it's quite powerful.