- [Narrator] If you've ever participated
in an online community or posted something
on your company's intranet or social site,
you've done social learning.
You trailblazer, you.
Digital social learning,
sometimes called informal learning,
collaborative learning, or community of practice
happens when people come together in a digital space
and learn from each other.
Some companies are more open
to digital social learning than others,
but here are a couple of ways you might use it.
As a type of performance support.
There are groups in your organization
that have to deal with complex situations everyday.
Out of necessity, members of these groups
are already chatting with each other,
often through IM, instant messaging, or chat.
You could formalize how people share their knowledge
by creating a digital space, say,
in your company's internal website or social site,
where users can post and respond to questions.
Basically, you'd be creating a mini forum.
You can also use digital social learning
to encourage the sharing of best practices.
What you often see is workers uploading videos
or images of some success they've had on the job.
For example, I've seen bartenders demonstrate, with pride,
a new drink they've concocted.
A project planner sharing a screenshot
of a development timeline that shaved days off a project.
I've seen roofers give quick, selfie interviews
on what allowed them to do a large job quickly and safely.
These videos usually have a celebratory vibe to them,
which is fun to see.
Training doesn't have to be formal.
Social learning is casual
and can be a great way to offer performance support
and share best practices.